**Frequently Asked Questions (FAQ)**
**1. How do I place an order?**
- To place an order, simply browse our website and add the desired items to your cart. Proceed to checkout, fill in your shipping and payment details, and confirm your order. If you encounter any issues, feel free to contact our customer service team for assistance.
**2. What payment methods do you accept?**
- We accept payments via COD.
**3. How can I track my order?**
- Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our website or the courier company's website.
**4. What is your shipping policy?**
- We offer nationwide shipping across Pakistan. Shipping times may vary depending on your location and the availability of the item(s) you ordered. For more information, please refer to our Shipping Policy page.
**5. Can I return or exchange an item?**
- Yes, we accept returns and exchanges within a certain timeframe. Please refer to our Refund Policy for eligibility criteria and instructions on how to initiate a return or exchange.
**6. Do you offer international shipping?**
- At the moment, we only ship within Pakistan. However, we are constantly working to expand our shipping options to include international destinations in the future.
**7. Are the products on your website authentic?**
- Yes, we take pride in offering only genuine products sourced from reputable suppliers and brands. We do not sell counterfeit or imitation items.
**8. What if I receive a damaged or defective item?**
- In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.
**9. How can I contact customer support?**
- You can reach our customer support team via Whatsapp phone at +923700430470 .
**10. How can I stay updated on promotions and new arrivals?**
- To stay informed about our latest promotions, new arrivals, and exclusive offers, subscribe to our newsletter and follow us on social media platforms such as Facebook, Instagram, and Twitter. You can also check our website regularly for updates.
If you have any other questions or inquiries not addressed here, please don't hesitate to reach out to us. We are here to help!
